FREQUENTLY ASKED QUESTIONS (FAQs)
 
Q: HOW DO I OPEN AN ACCOUNT WITH TOPLINE SECURITIES LIMITED?
A: TOPLINE SECURITIES LIMITED is offering simple and easy ways to help you for opening an account with us.
You can download the Account Opening Form from “Investor Information” portal of our website, print it & fill in the details, and return the same to any of the branches of TOPLINE SECURITIES LIMITED.

We would be more than happy to forward the printed Account Opening Form for your convenience through courier. In this respect,
please drop an email at info@topline.com.pk.
Furthermore, should you require any further information/clarification please do not hesitate to send us a request at
info@topline.com.pk or dial +9221-35303330-2. Our customer representative will provide you the required information.

The following documents must be submitted along with the Account Opening Form:
▪ Attested copies of the Computerized National Identity Card of the Applicant
▪ Attested copies of Computerized National Identity Card of the Joint Holder(s) and/or Nominee (if applicable)
▪ Attested copies of Passports/CNIC/NICOP of the Applicant, Joint Holder(s), and/or Nominee (in case of non-residents)
▪ Copy of the letter of authorization from the Account Holder(s) in favor of the person authorized to trade in my/our Account(s) (if other than the Account Holder).
▪ Commission sheet duly signed by the client.
▪ Copy of Proof of Employment Once the Account Opening Form is received by TOPLINE SECURITIES LIMITED, the concerned officer will contact you and process the application.
 
Q: WHAT IS THE INITIAL DEPOSIT FOR OPENING THE ACCOUNT WITH TOPLINE SECURITIES LIMITED?
A: Rs. 10,000/-
 
Q: HOW CAN I GET MY QUERIES RESOLVED?
A: You can call our customer services department or email at the following;
Phone # +9221-35303330-2 | info@topline.com.pk
 
Q: CAN I TRADE ELECTRONICALLY WITH TSL VTRADE/KITS?
A: Yes, if you are signed up for TSL VTrade/KITS and have received a user ID and password from us.
 
Q: WHERE DO I SEND MY DEPOSITS?
TOPLINE SECURITIES LIMITED provides the convenience to its clients to directly deposit cheques/banking instruments issued from the client’s own bank account, into any bank account. The client can also forward the crossed cheque/banking instrument issued in the favor of TOPLINE SECURITIES LIMITED, at the following address.

“TOPLINE SECURITIES LIMITED
8th Floor, Horizon Tower,
Plot # 2/6 Block-3, Clifton, Karachi.”


It is important to note that as per PSX regulations, we cannot accept third-party cheques or accept cash deposits exceeding Rs. 25,000.

Q: HOW CAN I WITHDRAW FUNDS AND SHARES?
A: You can use your trading terminal and initiate a payment request or an email or a letter requesting payment against your account’s credit balance to TOPLINE SECURITIES LIMITED.
Similarly, in case of share transfer, write an email or a letter to TOPLINE SECURITIES LIMITED and your shares will be transferred as per CDC regulatory framework upon your instructions.
 
Q: HOW DO I KNOW MY TRADING ACTIVITY WITH TOPLINE SECURITIES LIMITED?
A: An automated trade confirmation is forwarded to your registered email address at the end of each trading session. Review your trade confirmation and intimate us within 24 hours if there is any discrepancy.
 
A: It is highly recommended not to authorize someone else to operate your account on your behalf without knowing the consequences. Keep in mind that such authorization carries the risk of misuse of authority by the authorized person and may lead to fraud, for which the Company shall not be responsible. However, if you want to authorize someone to operate your account, Power of attorney on the prescribed format shall be required by TSL, which could be requested by sending an email to info@topline.com.pk or by calling on +9221- 35303330-2.
 
A: In order to close your trading account with TOPLINE SECURITIES LIMITED, you can make a request via email or write a letter or visit our Head office. Your application shall be processed in accordance with the relevant regulations and policies of TOPLINE SECURITIES LIMITED.