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FAQ

FAQ's

Frequently Asked Questions

You can simply contact us through our hotline number 111-253-111 or our website or you can also visit us personally. Our equity dealer will guide you through the process.

We provide a complete package including first hand market information, high quality research and fast execution and settlement of transactions.

Topline Securities Limited as it ranks amongst the top brokerage houses in the industry. It has been in the market for over 20 years and has created goodwill for itself.

Any individual/corporate willing to take exposure in the capital markets and wants to get first hand knowledge of Karachi Stock Exchange.

Minimum requirement to open a HNW account is PKR 10mn.

Once you open an account and entitlement is obtained, orders may also be placed over the telephone with the equity trader assigned for your service.

Orders will not be processed until your account has the necessary funds available to cover the order. If you have signed a 3 times margin agreement, you may utilize margin financing for any shortfall in available funds to affect the purchase.

Settlement policy in stock transactions is Trade Date plus 2 business days.

In case of IBTS System Failure due to any Reason, investors can always use our Call Center services to place, cancel, or inquire about their pending orders. Our Trade Officers can perform this on your behalf after your instructions.
Investor can call us on our UAN 111-Topline -Topline or 111-253-253 to avail Order Placement / Cancellation facility.

Customers may view their order status directly by logging on to their online trading accounts or we have this practice to send them the order confirmation email containing details about their executed transactions, at the day end.

In case of IBTS System Failure due to any Reason, investors can always use our Call Center services to place, cancel, or inquire about their pending orders. Our Trade Officers can perform this on your behalf after your instructions.

Investor can call us on our UAN 111-Topline -Topline or 111-253-253 to avail Order Placement / Cancellation facility.

Margin call alerts can be simply explained as a message sent to the client when his session holdings or exposure exceeds his actual cash (Not Trading Limit) by a margin of 30%.

This generally happens when a client using a margin account, utilizes almost his entire trading limit and the value of the scrips held are declining in price per share. As the price declines, it reflects negatively on the actual cash holding (Not Trading Limit). Scrips are organized in nature by classes under margin values (Class A to E that varies from 20% Margin to 100% No Margin). These can be found under ‘Portfolio’ in the client account.

When the price of a share falls, according to the percentage amount of margin associated to it, deductions are made from the actual cash limit. When the actual cash is reduced by 30%, margin call alerts are sent to clients to either sell off their exposure or a portion of the exposure in order to square off their position.

Your orders placed through the internet (via TradeCast, Mobile Applications or Call Centre) are received at our server and immediately sent to the PSX via Fix Protocol for further processing.

If accepted, the order is queued for execution and upon successfully matching the rates of corresponding buyer/seller (as the case may be), it gets executed.

Although transaction is done on real time basis but the delivery of the securities is received in your CDC Sub Account on the 2nd working day after the transaction has been executed (in case of buying) and vise versa in selling.

All the risks related to the securities trading have been appended in the Brokerage Account Agreement of the Topline Trade/Topline Securities Account Opening Form, which can be accessed by clicking on its hyperlink.

In case, you are unable to place/cancel your orders via internet, you may still place your orders via our Call Centre UAN: 9221-111-253-253.

16. Where do I find the relevant rules and regulations governing securities trading, information regarding rights and obligations of the Investors, relevant legal provisions for Investor Protection, complaint handling and arbitration procedures, etc?

We have the PSX Rule Book in the Download Section of our website, which contains all the relevant information. However, if you require any specific details, you may call us at our Call Centre UAN: 9221-111-253-253 or email us at info@Topline trade.com for further assistance.